Airlines To Face Shame List, Pay Compensation For Flight Disruptions

The Nigerian Ministry of Aviation has announced plans to enforce compensation for passengers affected by delayed or cancelled flights, starting in January 2024.
Minister of Aviation, Mr. Festus Keyamo, revealed this during his budget defense before the Joint Committee of the National Assembly on Aviation.
As part of this initiative, the Ministry will implement a weekly publication in the media, listing airlines with documented instances of flight delays and cancellations. This “shame list” aims to promote transparency and accountability, incentivizing airlines to prioritize passenger satisfaction and improve their reliability.
“I have called on the Customer’s Satisfaction Commission regarding the treatment of Nigerians,” stated Keyamo.
“I reiterated at our stakeholders meeting in Lagos and our retreat in Warri that there will be a weekly publication listing airlines that fail to operate flights on time, cancel flights, or delay them significantly, along with the duration of these delays.”
Keyamo further emphasized the importance of passenger compensation: “For every delay, there is a report, an official report by the regulator. What did the airline do? Did they pay compensation?”